In-house average weekday ridership for July was 2,613, up by 12.63% from last year. Supplemental providers average weekday ridership was 201, down by -12.30%. Combined in-house and supplemental providers average weekday ridership was 2,813, up by 10.39%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 4,968 boardings, up 7.31% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 95.00% for July. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 96.25%. On-time performance for trips with a desired arrival time was 67.39% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.44% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of July, Handi-Van operated 60,867 trips including 4,116 trips that were longer than one hour in trip time. The analysis found that 81.61% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 212 or 0.35% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 81.11% for July, down by -7.16% from last year.
Over the month of July, reservationists answered 31,051 calls. Of those calls, 75.86% were answered within 5 minutes.
| July FY2023 |
July FY2022 |
July FY2019 Pre-COVID |
% Change FY 22 to 23 |
1 Month FY2023 |
1 Month FY2022 |
1 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 72,926 | 67,958 | 100,377 | 7.31% | 72,926 | 67,958 | 100,377 | 7.31% | 1,197,533 | |
| Average Weekday Ridership | 2,813 | 2,549 | 3,866 | 10.39% | 2,813 | 2,549 | 3,866 | 10.39% | 3,856 | |
| Unique Riders During the Month | 4,788 | 4,603 | 5,816 | 4.02% | 4,788 | 4,603 | 5,816 | 4.02% | 5,810 | |
| Cost per Revenue Hour | $112.59 | $104.59 | $87.13 | 7.65% | $112.59 | $104.59 | $87.13 | 7.65% | $87.76 | <= $90 |
| Cost per Passenger Trip | $57.50 | $55.63 | $38.80 | 3.36% | $57.50 | $55.63 | $38.80 | 3.36% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.69 | $7.09 | $5.71 | 8.40% | $7.69 | $7.09 | $5.71 | 8.40% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 1.96 | 1.88 | 2.25 | 4.15% | 1.96 | 1.88 | 2.25 | 4.15% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.83% | 3.02% | 4.00% | -0.19% | 2.83% | 3.02% | 4.00% | -0.19% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 79.51% | 78.71% | 75.86% | 0.80% | 79.51% | 78.71% | 75.86% | 0.80% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 1.24% | 1.36% | 2.27% | -0.12% | 1.24% | 1.36% | 2.27% | -0.12% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.03% | 0.14% | 0.00% | 0.04% | 0.03% | 0.14% | 0.00% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 95.00% | 97.39% | 88.33% | -2.39% | 95.00% | 97.39% | 88.33% | -2.39% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 96.25% | 98.76% | 90.60% | -2.51% | 96.25% | 98.76% | 90.60% | -2.51% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.06% | 0.06% | 0.77% | 0.00% | 0.06% | 0.06% | 0.77% | 0.00% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 67.39% | 63.93% | 59.57% | 3.46% | 67.39% | 63.93% | 59.57% | 3.46% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 81.61% | 85.97% | 73.46% | -4.36% | 81.61% | 85.97% | 73.46% | -4.36% | 68.69% | 50% |
| Excessive Trip Length | 0.35% | 0.18% | 1.00% | 0.16% | 0.35% | 0.18% | 1.00% | 0.16% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 6.30% | 6.86% | 6.45% | -0.57% | 6.30% | 6.86% | 6.45% | -0.57% | 6.92% | < 5% |
| Advance Cancellation Rate | 19.06% | 19.52% | 21.94% | -0.46% | 19.06% | 19.52% | 21.94% | -0.46% | 23.11% | < 15% |
| Missed Trip Rate | 0.12% | 0.12% | 0.18% | 0.00% | 0.12% | 0.12% | 0.18% | 0.00% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 1.18 | 1.36 | 1.19 | -13.11% | 1.18 | 1.36 | 1.19 | -13.11% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 75.86% | 93.21% | 65.04% | -17.35% | 75.86% | 93.21% | 65.04% | -17.35% | 50.30% | 95% |
| Vehicle Availability | 81.11% | 88.27% | 89.60% | -7.16% | 81.11% | 88.27% | 89.60% | -7.16% | 86.16% | >= 80% |
